Technical support–the key differentiator.
Designed to provide superior technical support services from a customer perspective, our technical help desk assures prompt responses and immediate resolution of all issues of customers in the smoothest possible way. This translates to marked difference in brand image. Whatever your product, whether it is related to hardware, software, consumer or industrial we assure competence in handling even the most intricate issues and with a friendly yet professional approach, handle resolution of technical issues.
This is backed by our data analytics to help you refine products and service offerings assuring continuing customer loyalty and greater reach in a competitive environment.
Here at iTech Ventures we understand all that is involved in technical support outsourcing and take care of your primary focus points: reducing costs while delivering absolute customer satisfaction by being available 24×7, 365 days a year. We implement phone support, online chat support, social media contact facility and email support processes in our technical helpdesk solutions. The package includes end to end services including diagnosis and resolution, billing, escalation, data logging and reporting while incorporating upselling and cross-selling activities at the same time.
Technical support (Level 1)
Technical Helpdesk Services are very important in developing and maintaining strong customer satisfaction. Now in this dynamic environment companies needs to transform their technical support operation into high performance system. Our technical support team is highly trained and experienced. We provide excellent technical helpdesk services for customers and we manage following processes:
Call logging, Information gathering, Verification, Providing technical support solutions, Call escalation.
Technical Support (Level 2)
We provide single point resolution to all of your queries on calls. We have an expert technical Support team to help our clients at many levels. In level 2 we provide following services:
Problem diagnosis, Problem identification, Providing guidance, Troubleshooting, Escalation management, Updating database.
- Installing software on System/Remote Servers.
- Remote administration of System/Servers and Securing PC/Server.