Contact Center Suite

A fully integrated solution designed with customers in mind.

iTech Ventures provides Integrated Call Center CRM Suite to help your business.

The Contact Center Suite for Call Center which we provide is best in terms of quality and price. iTech Ventures is that type of Contact Center Suite Provider which can increase your efficiency and productivity within your contact center.

Features of Contact Center Suite for Call Center:

  • Low investment, no hardware investment – Setup your call center in few minutes.
  • Hosted and Virtual – As your Contact Center Solution is hosted in cloud based servers hence higher reliability of service.
  • Predictive Dialer to automate and quicken the outbound call process.
  • Provide unlimited concurrent calls both inbound as well as outbound.
  • Skill based Routing using IVR so that call is answered by appropriate agent from appropriate department.

iTech Ventures offers Contact Center Suite, a full function, full featured solution that gives call centers a leading competitive edge in delivering finest services.

iTech Ventures is Contact Center Suite provider which provides the suite which includes:-

Computer Telephone Integration, Dialer Routing, Prioritization, Hot Desking, Queue Overflow, Supervisory Alerts, Call and Agent Activity Records, Channel Interaction, Multiwave Campaigns, Real time Reports.

In addition, users have access to call list management and switch between sessions effortlessly. All of these are available through an easy to use responsive browser interface dashboard.

Designed with user in mind the Contact Center Suite is the outcome of years of intensive inputs and constant refinements based on feedbacks.

As such it is feature rich, highly functional, easy to use, free of glitches and capable of handling any loads to handle any volume workflows.

In addition, the suite can be plugged into ERP or CRM Solutions seamlessly to enhance productivity and give Call Centers answers to every query and total monitoring control of all that is happening. Scalable, modular and flexible, customization is a key feature of our offering priced affordably and backed by our services, 24×7.